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Cookie policy

Hello! This policy contains important information about who we are and how we use cookies on our website. If you are looking for more general information about how we collect, store, use, and share your personal data, check out our privacy notice.

First, some official bits:

  • We” are Griffin Bank Ltd, a company registered in England and Wales with company number 10842931. Our registered office address is 9th Floor, 107 Cheapside, London, EC2V 6DN.
  • You” are an individual person using our website,

What is a cookie?

A cookie is a very small text file that gets stored on your device when you visit a website. The next time you visit that website, your web browser sends the cookie back so that the website can “remember” things about you, like what you put in your shopping basket or what kinds of news stories you like to read.

You can learn more about cookies and how to manage them at

Consenting to cookies

We will always ask for your consent before we place cookies or similar technologies on your device. The exception is essential cookies‍—‌without these, our website might not function properly and you may not be able to perform basic actions, such as logging into your account.

You can withdraw your consent to non-essential cookies at any time by changing your cookie settings. You might need to refresh the page for the updated settings to take effect. You can also disable essential cookies using your browser settings, but please be aware that parts of our website may not work if you do.

How we use cookies

  • Essential cookies
    We use session cookies to keep users logged in while navigating the website in a single session. They contain information that is stored in a temporary memory location which is deleted after the session ends.

Our website uses the following types of non-essential cookies.

  • Analytical or performance cookies.
    These allow us to recognise and count the number of visitors to our website, see what pages they visit, and how they navigate between them. We use this information to make our website navigation more intuitive and our content more relevant to our users' needs.
  • Functionality cookies.
    We use these to recognise you when you return to our website. This means we can personalise our content for you and remember your preferences, such as your choice of language.
  • Targeting cookies.
    These cookies record your visit to our website, the pages you visited and the links you followed. We use this information to make our website more relevant to your interests and for advertising purposes.

The table below breaks down the individual cookies we have set and what we use them for and how long they will stay on your device.

ProviderCategoryPurposeDurationFurther reading
Essential cookies (always active unless disabled using your browser settings)
IntercomSupport Intercom's cookies are used to facilitate the operation and functionality of our messenger and to allow us to offer a bespoke customer support experience. Persistent Intercom cookies stay on your device for a maximum of 9 months. More information here. Intercom's privacy policy
Non-essential cookies (only used with your consent)
Google Analytics (GA)Analytics This is Google's web analytics service. It uses cookies to count the number of visitors to our website and also gives us behavioural information, such as how visitors found us, which pages they viewed, and how long they stayed. Some GA cookies are “session” cookies, which expire when you close your browser. Others are persistent cookies, which stay on your device between browser sessions. Persistent GA cookies stay on your device for a maximum of two years. More information here. Google's privacy policy
LinkedInAdvertising LinkedIn's advertising cookies and similar technologies help us show relevant advertising to our audience. We use these technologies to learn whether our content has been shown to our audience or whether someone who was presented with an ad later came back and took an action on our site. Persistent LinkedIn advertising cookies stay on your device for a maximum of two years. More information here. LinkedIn's privacy policy

Contact us

If you have any questions about this policy, please contact us at

Changes to this policy

This policy was last updated in May 2023. When we make changes to this policy, we'll post details about what has changed here.